Effective Date: September 1, 2019
Notice To California Residents – Your California Privacy Rights:
Any request for a disclosure required under this California law should be sent to us at the email or postal address specified in Section 8 (Contact Us) below. Please note that under this law, we are not required to respond to a customer’s request more than once in a calendar year, nor are we required to respond to any request that is not sent to the email or mailing address designated above.
1.1 Personal Information: This refers to your personally identifiable information, including, without limitation, first and last name, telephone number, email address, mailing/shipping address, Payment Account Information (as defined below) and Credit Application Information (as defined below). Many areas and features on the Site do not require registration and may be accessed by you without having to disclose any Personal Information. However, to the extent you voluntarily provide your Personal Information to us, we collect such information. For example, we collect Personal Information from you: (i) when you register to open an account on the Site; (ii) when you join our electronic mailing list; (iii) when you make a purchase from us on the Site (in such case, we collect your credit card, bank account or other payment account information (“Payment Account Information”) so as to enable us to process and fulfill your order); (iv) when you apply for credit from us on the Site (in such case, we collect certain information about your business, such as name, contact information, entity type, owner(s) and officer(s), tax status, bank references, and trade references (collectively “Credit Application Information”), so as to enable us to evaluate your credit application); and/or (v) when you submit a request or inquiry to us on the Site; each of the foregoing is referred to hereinafter as a “Transaction or Request.” Whether or not to disclose Personal Information is completely your choice. However, without your information, we will not be able to process your Transaction or Request.
1.2 Aggregate and Anonymous Information: This refers to any information that does not identify you individually. For example, we may collect anonymous group data (demographics, interests and preferences, etc.) about customers when they register on the Site. We also collect aggregate traffic data pertaining to the Site, such as: total page views in a given time period; total impressions per ad; average amount of time that visitors spend on the site each time they visit; average amount of time that visitors spend on each page of the site; percentage of visitors from a certain geographical area, etc. Moreover, we may combine user activity information (as described in Section 1.3 below) about you and other users of the Site to generate aggregate information that reflects activities, habits, preferences, interests, etc. about our users as a group. In addition, we may take Personal Information and make it non-personally identifiable, such as by aggregating your information with information about other users, or by removing personally-identifiable elements (such as names) so as to “anonymize” or “de-personalize” your information.
To the extent we use user activity information in a manner that identifies a specific user individually (e.g., if we link or associate such information with name or address), it will be treated as “Personal Information.” Otherwise, user activity information will be treated as “Aggregate and Anonymous Information.”
As a general matter, we use information collected from and/or about our users and customers to improve our products and services, to improve the Site and Site Content, to administer and maintain operations of the Site, to administer and manage transactions and relationships with our users and customers, to offer, market and advertise our products and services to our users and customers, and to conduct market research and analysis.
2.1.1 Sharing with Account Executives: If you submit a product related request or inquiry to us, or if you make a purchase from us, we may share your name and contact information (such as email address) with one or more of our Account Executives (as defined below) so that they can communicate with you on our behalf to assist with your request/inquiry/transaction and/or to further our relationships and future dealings with you as a customer. As used herein, “Account Executives” means our local sales representatives throughout the United States who represent our product lines. Many of our Account Executives work for us as independent contractors and often have their own websites.
2.2 For Marketing Purposes: We may use your name and contact information (such as email address) to offer, market and advertise to you our and/or our business partners’ products and services that may be of interest to you. See Section 4.3 below regarding your opt-out choice.
2.2.1 Marketing Use by Account Executives: Our Account Executives may use your information to offer and market our and/or third-party products and services directly to you. See Section 4.3 below regarding your opt-out choice.
2.2.2 Marketing Use by Business Partners: We may share your name and contact information (such as email address) with our business partners so that they may offer, market and advertise products and services directly to you. See Section 4.3 below regarding your opt-out choice.
2.3 Sharing with Service Providers: We will share your information (including your Payment Account Information when appropriate) with our suppliers, fulfillment partners, payment processors, payment gateway providers, and other third-party vendors (collectively “Service Providers”) who need to access your information in order to perform necessary services for us or the Site, including, without limitation, order and payment processing, order fulfillment/production, order shipping & delivery, invoicing/billing, data processing and storage, data security, and hosting, operation and maintenance for the Site.
3.1 Information Access: If you have an account with us on the Site, you may update and correct your account information by logging into your account and going to “My Account,” or by contacting us at the email or postal address specified in Section 8 (Contact Us) below.
3.2 Account Cancellation: If you wish to cancel your account on the Site and delete your personal information previously provided to us, you may send your request to us at the email or postal address specified in Section 8 (Contact Us) below. However, you understand that you cannot cancel your account if you have any open or pending order or other transaction with us or if you owe any outstanding balance to us on your account. Also, if we extend credit to you, your Credit Application Information will be retained for us for as long as you maintain a credit account with us. Moreover, you acknowledge that we reserve the right to retain your information if doing so is required by law or to comply with legal process (including a court order or subpoena) or a legitimate law enforcement need.
3.3 Your Choices to Opt Out:
3.3.2 To opt out of receiving future marketing phone calls from us, please contact us at the email or postal address specified in Section 8 (Contact Us) below. Please note, however, that your opt-out will NOT affect our phone calls to you regarding your transaction or account with us.
3.3.3 To opt out of our sharing of your information with our Account Executives and/or business partners for their marketing uses, please contact us at the email or postal address specified in Section 8 (Contact Us) below. Please note, however, that your opt-out will NOT automatically stop continued marketing uses of your information by those of our Account Executives and business Partners with whom we have already shared your information prior to your opt-out. To opt out of their further uses of your information, you must contact them directly (or use the opt-out means provided by them).
We use commercially reasonable measures to safeguard Personal Information that you have shared with us, but absolute security cannot be guaranteed. It is important for you to protect against unauthorized access to your account access information and to your computer. We urge you to keep your account login information in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or an Internet cafe. We will endeavor to notify you in the event we become aware of a breach or suspected breach of the security of your Personal Information stored by or for us. However, we shall not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism.
We use one or more secure servers for the Site. By secure, we mean that the Site uses the Secure Socket Layer (SSL) protocol and that our web servers are capable of delivering 128-bit encryption. For example, when you make a purchase on the Site, your Personal Information (including Payment Account Information) is transmitted using the SSL protocol and then encrypted (using industry-standard 128-bit SSL technology) into a secure database maintained by our payment gateway provider, which will be accessible only by those who are authorized to access the information and who are required to keep the information confidential. Please note, however, that your browser, not our web servers, ultimately determines the exact level of encryption. You may not be able to shop online if your browser does not support SSL or if you are accessing the Internet from behind a firewall that prohibits SSL transactions.
5 Cookies & Web Beacons
5.2 Web Beacons: Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in emails to learn if messages have been opened, acted on, or forwarded. Web beacons cannot be declined when delivered via a regular web page. However, web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
6 Links to Third-Party Websites
7 Protecting Children
The Site is not designed or intended for anyone under the age of 13, and we do not knowingly collect personal information from anyone under 13 on the Site. Children under the age of 13 will not be permitted to register, make a purchase, or otherwise interact with us on the Site. If we discover that any registration or transaction is made by an underage child, such registration or transaction will be immediately and permanently canceled and removed from the Site, with or without notice. We urge parents and guardians to spend time online with their children and to participate in and monitor the online activities of their children.
8 Contact Us
Attn: MYGRANDOPENING .COM Customer Service
1812 W. Burbank Blvd. unit 650
Burbank, California 91506